Industry
Training and Development
 
Type
Process Mapping
 
Need
Implement entirely new teleselling capability using resources external to the company.
 
Solution
Conducted process mapping and planning session with management and staff to develop information about existing selling process and resources, potential customers, and PDI products. Developed documentation about customers (Customer Value Maps) and products (Product Value Maps) that was provided to members of the new teleselling organization.

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